Customer Service Executive

Muthoot Fincorp Ltd.; Vadalur; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Branch Sales/Relationship professional in Vadalur, Tamil Nadu. You will promote products, build strong customer relationships and drive branch profitability through focused activities.

Fresh graduates or candidates with up to 1 year in lending/financial services are welcome, with proficiency in local language and English. You will handle daily transactions and contribute to customer acquisition efforts.

Qualifications

• Graduate required for role.

Responsibilities

• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and up-sell products at every opportunity.
• Contribute to achieving branch profitability targets through productive activity.
• Handle day-to-day transactions and valuables with accuracy and integrity.
• Maintain data and records for daily transactions.

Skills

Process Knowledge

Cross Selling

Business Development

Communication

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services