CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Perambalur; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a graduate with freshers or up to 1 year of experience in lending or financial services to support branch operations and customer engagement.

You will promote products, cross-sell and upsell, and help achieve branch profitability while maintaining accurate records and delivering service in the local language and English.

Qualifications

• Educational qualification – Graduate
• Experience – Freshers / 1 year in lending / financial services

Responsibilities

• Ensure quality of business and operational efficiency through adherence to processes.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive promotional activities and referrals for customer acquisition.
• Handle day-to-day transactions and maintain data/records.
• Retain customers to improve their financial well-being and branch profitability.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services