CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Tapa; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. is hiring for a role in Punjab. The candidate will engage in lending/financial services, promote products, cross-sell and upsell, and maintain branch operations with emphasis on customer relations and accuracy in transactions.

Freshers or candidates with up to 1 year of lending experience are welcome. Proficiency in local language and English is required.

Qualifications

• Graduate required.
• Freshers or 1 year experience in lending/financial services preferred.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promotes products and services; consistently cross-sells and upsells at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working to transform the life of the common man by improving their financial wellbeing.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services