CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Morinda; On-site; INR 200,000 - 320,000; Full time

Job summary

PeopleStrong is seeking a proactive graduate for a lending/financial services role in Morinda, Punjab, India. Fresh graduates or candidates with up to 1 year of lending experience will contribute to business growth and customer relations.

The role emphasizes product promotion, cross-selling, and maintaining branch profitability through daily operations and promotional activities. You'll be involved in customer acquisition through referrals and will need strong communication in local language and

Qualifications

• Process knowledge and orientation.
• Ability to cross-sell and upsell products.
• Business development mindset.
• Proficiency in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence across branches.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive marketing activities and referral programs to acquire customers.
• Handle day-to-day transactions and manage valuables; maintain records of daily transactions.
• Retain customers and contribute to branch profitability targets.

Skills

Process Knowledge

Cross Selling

Business Development

Communication

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services