CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Bathinda; On-site; INR 300,000 - 540,000; Full time

Job summary

PeopleStrong seeks a Graduate with freshers or up to 1 year experience in lending/financial services to join our Bathinda, Punjab branch. You will promote products, cross-sell, and drive referrals while building strong relationships with customers.

The role emphasizes process adherence, handling daily transactions, and contributing to branch profitability while delivering excellent customer service in a local language and English. Training provided.

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.
• Strong communication and relationship-building abilities.
• Ability to promote products and services and drive referrals.

Responsibilities

• Ensure quality and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and up-sell products at every opportunity.
• Drive marketing referrals and customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Contribute to branch profitability targets.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services