CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Fatehabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. in Fatehabad (Haryana) seeks a Graduate with freshers or up to 1 year experience in lending/financial services. You will promote products, build relationships, and contribute to branch profitability from this location.

The role requires strong communication in the local language and English, with a focus on cross-selling, customer acquisition, and maintaining meticulous records. Training and growth opportunities are provided at the branch level.

Qualifications

• Graduate with an understanding of lending/financial services.
• Freshers or up to 1 year of experience in lending/financial services acceptable.
• Ability to communicate in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and up-sell products at every opportunity to meet branch targets.
• Drive promotional activities for marketing and customer acquisition and referrals.
• Handle day-to-day transactions and maintain data/records of daily operations.

Skills

Process Knowledge

Cross-Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services