CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; T.Kallupatti; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. in Tamil Nadu seeks a graduate to join our branch network. Freshers or candidates with up to 1 year in lending or financial services will be considered to promote products, handle daily transactions, and maintain records.

On-site training provided with growth opportunities within the branch network. The role emphasizes process orientation, cross-selling and upselling, and building strong local language and English communication with customers to contribute to branch

Qualifications

• Graduate with good communication in local language and English
• Freshers or 1 year experience in lending/financial services encouraged
• Strong cross-selling/up-selling mindset with client-oriented approach
• Good process orientation and ability to maintain records and data

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch smooth functioning
• Promote and maintain positive relations with customers and prospects
• Achieve productivity to meet branch profitability targets
• Promote products and services; cross-sell and upsell at every opportunity
• Conduct promotional activities for marketing and drive referrals for customer acquisition
• Handle day-to-day transactions and valuables and maintain daily records
• Aim to retain customers by contributing to their financial well-being

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services