CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Thiruchitrambalam; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong in Tamil Nadu, Thiruchitrambalam seeks a Graduate with freshers or up to 1 year in lending/financial services. The role focuses on achieving branch targets, maintaining customer relations, and driving product cross-sells through daily interactions.

You will handle transactions and data records, aiming to improve financial well-being for customers while supporting branch profitability. Knowledge of processes, cross-selling, and development skills are essential.

Qualifications

• Knowledge of processes and how to apply them in daily banking/finance operations.
• Ability to identify and leverage cross-selling opportunities.
• Ability to develop business and contribute to branch profitability targets.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and branch function.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products/services and cross-sell/up-sell at every opportunity.
• Conduct promotional activities for marketing and drive customer referrals.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services