Customer Service Executive - Secured Business Loans (Micro LAP)

Tata Capital; Bhongir; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital in Telangana, Bhongir area is seeking a customer service executive to handle inquiries related to secured business loans and resolve issues with professionalism.

You will maintain accurate records of interactions, collaborate with internal teams, and identify upsell opportunities while delivering high-quality service to customers. This role requires strong communication, problem-solving, and a customer-centric approach to ensure satisfaction and loyalty.

Qualifications

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Responsibilities

• Handle customer inquiries and resolve loan-related issues.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve complex problems.
• Identify opportunities to upsell and cross-sell products.

Skills

Customer service

Communication

Problem solving

Upselling

Job description

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.