Customer Service Executive - Secured Business Loans (Micro LAP)

Tata Capital; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital in Chennai is seeking a customer service professional to handle inquiries and resolve issues related to secured business loans. You will provide excellent service to ensure satisfaction and respond to complaints professionally.

You will collaborate with internal teams to resolve complex issues, maintain accurate records of interactions and transactions, and identify opportunities to upsell and cross-sell products and services to meet customer needs.

Responsibilities

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Job description

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.