Customer Service Executive - Secured Business Loans (Micro LAP)

Tata Capital; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Capital in Pune, India is seeking a Customer Service Executive to handle inquiries and resolve issues related to secured business loans. You will provide excellent service, respond professionally to complaints, and maintain accurate records of interactions and transactions.

You'll identify upsell opportunities and work with internal teams to resolve complex problems, ensuring customer satisfaction and loyalty in a fast-paced financial services environment.

Responsibilities

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Skills

Customer service

Upselling

Communication skills

Job description

• Handle customer inquiries and resolve issues related to secured business loans.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns professionally.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.