CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Rohtak; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong in Rohtak, Haryana invites a graduate with fresh or up to 1 year experience in lending/financial services to support branch operations. You will promote products, handle daily transactions, and help acquire customers through cross-selling and referrals.

The role emphasizes building relationships with customers, maintaining data records, and contributing to branch profitability by meeting productivity targets. Proficiency in local language and English is preferred.

Qualifications

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch functioning
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services