CUSTOMER SERVICE EXECUTIVE

PeopleStrong; T.Kallupatti; On-site; INR 180,000 - 320,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks an entry-level candidate for a lending/financial services role. Graduate candidates with freshers or up to 1 year of experience are encouraged to apply. The role involves customer interactions, cross-selling, and day-to-day transaction handling across branches.

Proficiency in the local language and English, with strong process orientation, is required. Growth opportunities in a dynamic financial services environment are offered.

Qualifications

• Process knowledge and orientation essential for daily banking/financial tasks.
• Cross-selling and upselling skills to promote products and services.
• Strong business development drive and client engagement abilities.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and manage valuables securely.
• Maintain data and records of daily transactions.
• Retain customers by focusing on improving their financial well-being.

Skills

Process Knowledge

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services