CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Ramanathapuram; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Ramanathapuram, Tamil Nadu, is seeking a graduate with freshers or 1 year of lending/financial services exposure to drive customer acquisition and relationship building. You will promote products, cross-sell, manage daily transactions, and maintain records to support branch profitability and customer financial well-being.

The role emphasizes communication in the local language and English, with opportunities for growth in business development and customer onboarding within a

Qualifications

• Process knowledge/orientation is required.
• Cross selling and upselling skills are essential.
• Business development capabilities are desirable.
• Communicate effectively in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive marketing activities and referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain records.
• Retain customers and contribute to financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services