CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Thirupparankundram; On-site; INR 350,000 - 550,000; Full time

Job summary

PeopleStrong is seeking a graduate with freshers to 1 year experience in lending/financial services to join our branch network in Tamil Nadu. The role focuses on promoting products, building customer relations, and achieving branch profitability through effective cross-selling and upselling strategies.

The candidate should be proficient in local language and English, with strong communication skills and the ability to handle day-to-day transactions and maintain accurate records.

Qualifications

• Process knowledge/orientation.
• Cross selling and upselling skills.
• Business development.
• Proficient communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and potential customers.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Cross-sell and upsell products at every opportunity.
• Drive marketing referrals and promotions for customer acquisition.
• Aim to meet productivity targets to support branch profitability.
• Aim to transform customers' financial well-being.

Skills

Process knowledge

Cross selling

Upselling skills

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services