Customer Care Executive- Collections

Credence Resource Management

Pune District

On-site

INR 279,000 - 502,000

Full time

5 days ago

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Benefits offered by this job

Commuter assistance

Flexible schedule

Health insurance

Life insurance

Paid time off

Job summary

Credence Global Solutions in Pune, India invites applications for Executive Customer Service in US Healthcare Patient Support. Freshers and experienced professionals welcome; no healthcare experience required as we provide thorough training.

You will assist patients with queries, refills, nurse or online pharmacist connections, and delivery-related support. Roles are in-person with 9-hour shifts, weekend offs, and structured onboarding.

Qualifications

Freshers and experienced professionals welcome.

Responsibilities

Assist US Healthcare patients with queries and service requests.
Help patients understand steps when pharmacy is closed and with refill requests.
Connect with nurses or online pharmacists as needed.
Assist with medication or medical-supply delivery processes.
Follow defined processes and connect patients to the right healthcare professional or team.

Education

12th Pass / Undergraduates

Job description

LIMITED JOB OPENINGS AT CREDENCE GLOBAL SOLUTIONS- PILOT PROCESS.

BUILD YOUR CAREER IN Credence Global Solutions

Executive Customer Service | US Healthcare Patient Support - US HEALTHCARE!

Freshers & Experienced Professionals Welcome!

12th Pass | Undergraduates | Graduates Can Apply

No Healthcare Experience? No Problem. Bring Your Experience from Any Industry Well Train You for US Healthcare!

Whether you are looking for your first job or your next career opportunity, step into the growing world of US Healthcare and build professional skills that can take your career forward.

Freshers Starting Salary Package: 4.71 LPA

Experienced Applicants Salary Package: Up to 7.16 LPA

Compensation for experienced candidates will be based on relevant experience and role eligibility.

WHAT WILL YOU DO?

You will be part of a US Healthcare Customer Service team, assisting patients with healthcare-related queries and service requests.

You may help patients who need to:

Understand what to do when their pharmacy is closed
Get assistance with a medication refill request
Connect with a nurse
Connect with an online pharmacist
Seek assistance with medication or medical-supply delivery
Understand the next step for their healthcare service

Your role is to listen, understand, follow the defined process, and connect the patient with the appropriate healthcare professional or service team.

You don't need to be a healthcare expert we'll train you!

WHO CAN APPLY?

Freshers and experienced professionals are welcome.

12th Pass / Undergraduates - Freshers with no prior work experience
No Education bar for experienced Customer Service / International Voice professionals
Candidates looking to build a career in US Healthcare

For freshers, your willingness to learn, communication skills and attitude matter more than your degree.

WHAT WE OFFER

4.71 LPA starting package for Freshers
Up to 7.16 LPA for Experienced Applicants
7 Weeks Structured and Paid New Hire Training
Free Medical & Life Insurance
Free Home Pick-up & Drop Transportation (AC Cabs)
Cross-functional growth opportunities within 6 months for experienced candidates, subject to performance and eligibility
Exposure to the US Healthcare Industry
9-hour shift 8 hours login + 1 hour break
8 weekly offs per month 2 consecutive days a week
Rotational shifts after completion of training, with limited changes based on business requirements