Customer Care Executive
Infinites Hr Services Pune
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Benefits offered by this job
Job summary
Infinites Hr Services Pune invites freshers and experienced professionals to join the US Healthcare Customer Service team. You will help patients with healthcare-related queries and service requests, learning the ins and outs of US healthcare.
Benefits include 4.71 LPA starting for freshers and up to 7.16 LPA for experienced, 9-hour shifts (8 hours login + 1 hour break), free medical and life insurance, and free home pickup/drop. Training is provided to bridge any healthcare knowledge gaps.
Qualifications
- Freshers and experienced professionals are welcome.
- 12th Pass / Undergraduates - Freshers with no prior work experience.
- No Education bar for experienced Customer Service / International Voice professionals.
Responsibilities
- Assist patients with healthcare-related queries and service requests.
- Connect patients to nurses or online pharmacists as needed.
- Follow defined processes and guide patients through next steps.
Job description
Whether you are looking for your first job or your next career opportunity, step into the growing world of US Healthcare and build professional skills that can take your career forward.
Freshers Starting Salary Package: 4.71 LPA
Experienced Applicants Salary Package: Up to 7.16 LPA
Compensation for experienced candidates will be based on relevant experience and role eligibility.
You will be part of a US Healthcare Customer Service team, assisting patients with healthcare-related queries and service requests.
You may help patients who need to:
- Understand what to do when their pharmacy is closed
- Get assistance with a medication refill request
- Connect with a nurse
- Connect with an online pharmacist
- Seek assistance with medication or medical-supply delivery
- Understand the next step for their healthcare service
Your role is to listen, understand, follow the defined process, and connect the patient with the appropriate healthcare professional or service team.
You don't need to be a healthcare expert we'll train you!
Freshers and experienced professionals are welcome.
- 12th Pass / Undergraduates - Freshers with no prior work experience
- No Education bar for experienced Customer Service / International Voice professionals
- Candidates looking to build a career in US Healthcare
For freshers, your willingness to learn, communication skills and attitude matter more than your degree.
- 4.71 LPA starting package for Freshers
- Up to 7.16 LPA for Experienced Applicants
- 7 Weeks Structured and Paid New Hire Training
- Free Medical & Life Insurance
- Free Home Pick-up & Drop Transportation (AC Cabs)
- Cross-functional growth opportunities within 6 months for experienced candidates, subject to performance and eligibility
- Exposure to the US Healthcare Industry
- 9-hour shift 8 hours login + 1 hour break
- 8 weekly offs per month 2 consecutive days a week
- Rotational shifts after completion of training, with limited changes based on business requirements
START FRESH. GROW FURTHER.
If you're a fresher, this could be the beginning of your professional journey.
If you're experienced, this could be an opportunity to move into the growing US Healthcare industry and take your career forward.
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