CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Bagula; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong in India is seeking a dynamic role holder to drive sales and customer engagement across lending and financial services. You will promote products, cross-sell, and nurture relationships with branch contacts and customers to support profitability goals.

You will handle day-to-day transactions, maintain records, and participate in promotional activities to drive referrals. Fresh graduates or professionals with up to 1 year of lending experience are welcome.

Qualifications

• Graduate with interest in lending/financial services.
• Freshers or up to 1 year experience in lending/financial services.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services