Customer Service Executive

PeopleStrong; Mangadu; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Mangadu, Tamil Nadu invites graduates for a frontline role in lending and financial services. You will engage with customers, promote products, process day-to-day transactions, and help achieve branch profitability through upselling and relationship building.

Freshers or candidates with up to 1 year of lending experience are welcome. Strong communication in local language and English, plus process orientation, are essential for success.

Qualifications

• Graduate in any discipline.
• Freshers or up to 1 year in lending/financial services.
• Strong communication in local language and English.

Responsibilities

• Maintain relations with customers and prospects.
• Promote and cross-sell products and services.
• Ensure branch productivity and profitability targets.
• Handle day-to-day transactions and record-keeping.
• Drive marketing activities and referral programs for acquisition.
• Prepare and maintain data/records related to transactions.

Skills

Process knowledge

Cross selling upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services