Customer Service Executive

Talent Corner; Navi Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Corner Hr Services in Navi Mumbai is seeking a fresh graduate to join our customer support team. You will handle queries via email, WhatsApp, and phone, ensure accurate CRM entries, and follow the escalation matrix to resolve issues efficiently.

The ideal candidate has strong English communication, basic MS Office skills, and a willingness to learn. Fresher candidates or those with 6–12 months of experience are encouraged to apply; financial services exposure is a plus but not mandatory.

Qualifications

• Fresh graduates with strong communication skills and a willingness to learn.
• Excellent written and verbal communication in English.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with CRM software and email marketing tools is a plus.

Responsibilities

• Handle customer queries through email, WhatsApp, and telephone, ensuring professional, accurate, and timely responses.
• Identify customer needs, resolve issues, and coordinate with internal teams and external partners, following the escalation matrix.
• Manage leads, validate information, and ensure accurate and timely updates in the CRM system.
• Maintain customer databases and records of enquiries, complaints, interactions, follow-ups, and actions taken in CRM.
• Prepare customer activity reports and suggest improvements to customer service processes.
• Monitor social media handles and review comments, coordinating appropriate responses.
• Assist with social media marketing, content coordination, email marketing campaigns, and mass mailers.
• Proofread content and coordinate required approvals and disclosures before publication.
• Monitor website pages and lead capture forms; coordinate resolution with relevant teams.
• Conduct online research, identify discrepancies, and support day-to-day digital and operational activities.

Skills

Freshers welcome

Strong English

Analytical ability

Willingness to learn

Education

Graduate in any discipline

Job description

Key Responsibilities:

Handle customer queries through email, WhatsApp, and telephone, Zoho Forms, ensuring

professional, accurate, and timely responses.

Identify customer needs, resolve issues, and coordinate with internal teams and external partners,

following the escalation matrix wherever required.

Manage leads, validate information, and ensure accurate and timely updates in the CRM system.

Maintain customer databases and records of enquiries, complaints, interactions, follow-ups, and

actions taken in CRM.

Prepare customer activity reports and suggest improvements to customer service processes.

Monitor First Global social media handles and other handles as assigned, review comments and

messages, and coordinate appropriate responses.

Assist with social media marketing, content coordination, email marketing campaigns, and mass

mailers.

Proofread content, verify information, and coordinate required approvals and compliance

disclosures before publication.

Monitor website pages, enquiry forms, and lead capture; identify issues and coordinate their

resolution with the relevant teams.

Conduct online research as assigned, identify discrepancies, and support day-to-day digital and

operational activities.

Qualifications:

Graduate in any discipline.

Freshers with strong communication skills, analytical ability, and a willingness to learn are

encouraged to apply.

Candidates with 6–12 months of relevant customer service experience will have an added

advantage.

Experience in financial services, stockbroking, or chat and email operations is preferred but not

mandatory for exceptional fresher candidates.

Excellent written and verbal communication skills, with strong English drafting ability.

Good knowledge of social media platforms and digital communication.

Basic working knowledge of MS Office, particularly Excel, Word, and email applications.

Familiarity with CRM software and email marketing tools is an advantage.

Strong critical-thinking, problem-solving, and organisational skills.

High attention to detail, accuracy, and the ability to manage multiple tasks.

Work Requirements

• This is a full-time, work-from-office position.
• Candidates should be comfortable working in a fast-paced, performance-driven environment.
• Preference may be given to candidates residing within a reasonable commuting distance of the office.