Customer Support & Operations Executive

Career Path HR Solution; Mumbai; On-site; INR 200,880 - 334,800; Full time

Job summary

Career Path HR Solution is seeking a Customer Support & Operations Executive in Mumbai. The role focuses on delivering excellent customer service while supporting daily operations in a fast-paced D2C environment.

The ideal candidate will have 1-3 years in customer support, strong communication, and proficiency with CRM and productivity tools. Knowledge of Excel, Word, and Outlook is required; familiarity with AI tools is a plus.

Qualifications

• Graduate in any discipline.
• 1-3 years of experience in Customer Support, Customer Service, CRM, or Operations.
• Experience in D2C, E-commerce, Retail, or Consumer Brands will be preferred.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools (including ChatGPT) to improve response quality and efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Learning aptitude

Education

Graduate

Tools

CRM systems

Excel

Word

Outlook

AI tools

ChatGPT

Job description

Job Title

Job Title: Customer Support & Operations Executive

Location: Mumbai

Experience: 1-3 Years

Qualification: Graduate

Salary: Up to ₹30,000 per month

Employment Type: Full-Time

About The Role

We are looking for a tech-savvy Customer Support & Operations Executive to deliver exceptional customer service while supporting day-to-day business operations. The ideal candidate should have excellent communication skills, be comfortable using CRM systems and productivity tools, and thrive in a fast-paced D2C environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries through calls, email, chat, WhatsApp, and support tickets.
• Maintain accurate customer records using CRM and ticketing platforms.
• Coordinate order processing and support daily operational activities.
• Work with Microsoft Office (Excel, Word, Outlook) for reporting and documentation.
• Utilize AI tools (including ChatGPT) to improve response quality and operational efficiency.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Desired Candidate Profile

Educational Qualification

• Graduate in any discipline.

Experience

• 1-3 years of experience in Customer Support, Customer Service, CRM, or Operations.
• Experience in D2C, E-commerce, Retail, or Consumer Brands will be preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong knowledge of CRM and ticket management systems.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Tech-savvy with the ability to quickly learn new software and AI tools.
• Strong problem-solving, multitasking, and organizational skills.
• High attention to detail with a customer-first approach.

What We Are Looking For

• A proactive and ownership-driven professional.
• Someone passionate about customer experience and operational excellence.
• A quick learner who enjoys working with technology and automation.
• A team player capable of working in a fast-paced environment.