CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Morinda; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong is hiring in Morinda, Punjab, India for a fresh graduates/freshers role in lending/financial services. The role emphasizes relationship building, cross-selling, and driving referrals while handling daily transactions and data records. Strong communication in local language and English is valued.

The position targets developing business, promoting PeopleStrong products, and contributing to branch profitability through customer-centric service.

Qualifications

• Graduation completed (any stream).
• Ability to cross-sell and upsell products.
• Capable of building business and expanding branch relationships.
• Proficient in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets contributing to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers and improve their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services