Customer Service Executive

Tata Capital; Jabalpur; On-site; INR 300,000 - 450,000; Full time

Job summary

Tata Capital Ltd is seeking a customer service professional to handle inquiries, provide accurate product information, and build long-term customer relationships. The role requires strong communication, problem-solving, and teamwork in a fast-paced environment.

The ideal candidate will maintain product knowledge, collaborate with internal teams, and contribute to process improvements to enhance customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Skills

Communication

Customer service

Multitasking

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

MS Office

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

About Company

Tata Capital Ltd is a leading company in the industry, committed to providing exceptional customer service and building long-term relationships with its clients.