Customer Service Executive

Tata Capital; Dungarpur; On-site; INR 300,000 - 450,000; Full time

Job summary

Tata Capital Ltd is seeking a Customer Service professional to handle inquiries across channels and resolve issues promptly. You will maintain precise records of interactions and transactions and work with internal teams to ensure smooth service delivery.

Applicants should have at least 2 years of experience in customer service, preferably in the financial sector, with strong communication, interpersonal skills, and proficient computer skills to thrive in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer service.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and elevate potential issues or concerns to senior management.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Typing/PC skills

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and elevate potential issues or concerns to senior management.

Job Requirements

• Minimum 2 years of experience in customer service, preferably in the financial industry.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using computer systems and software applications.
• Strong problem-solving and analytical skills.

About Company

Tata Capital Ltd is a leading financial institution committed to providing high-quality services to its customers. We offer a range of financial products and services, including two-wheeler loans, designed to meet the needs of our clients.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying