Customer Service Executive

Tata Capital; Jagtial; On-site; INR 300,000 - 550,000; Full time

Job summary

Tata Capital Ltd is seeking a customer service professional in India to handle inquiries, resolve issues, and maintain strong customer relationships across multiple channels.

The role emphasizes delivering excellent service, collaborating with internal teams, and identifying upsell opportunities while ensuring timely and efficient resolution of customer concerns.

Qualifications

• Minimum 2 years of experience in customer service, preferably in the finance industry.
• Strong knowledge of customer service principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Proficient in using computer software and technology.
• A graduate degree is required.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve customer satisfaction.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Customer service

Communication

Problem-solving

Analytical thinking

Technology literacy

Education

Graduate degree

Tools

CRM software

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve customer satisfaction.
• Develop and maintain strong relationships with customers.
• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Minimum 2 years of experience in customer service, preferably in the finance industry.
• Strong knowledge of customer service principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Proficient in using computer software and technology.
• A graduate degree is required.

About Company

Tata Capital Ltd is a leading financial institution providing motor finance solutions to its customers. We are committed to delivering exceptional customer service and building long-term relationships with our clients.