Sr Customer Service Executive - Service Delivery & Management

Tata Communications; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Communications in Delhi, India is seeking a graduate with 0-4 years of project coordination experience to join the Project Management team. You will monitor progress, document reports, and ensure customer orders are delivered on time.

You will proactively resolve issues, update workflow and participate as a full contributing team member on important projects, while communicating with customers and internal teams to maintain quality outcomes.

Qualifications

• Graduate or equivalent experience.
• 0-4 years of experience.

Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository

Education

Graduate or equivalent experience

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge & Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository