Sr Customer Service Executive - Service Delivery & Management

Tata Communications; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata Communications in Mumbai seeks a graduate or equivalent professional for project coordination. The role focuses on monitoring progress, resolving issues, and ensuring timely delivery of customer orders. You will create reports and maintain project documentation as part of a supportive team.

The position is an entry-to-mid level, with 0-4 years of experience, and involves coordinating across teams to drive quality outcomes and timely project completion.

Qualifications

• Graduate or equivalent experience.
• 0-4 years experience.

Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository

Skills

Project coordination

Report generation

Customer communication

Education

Graduate or equivalent

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Other Knowledge & Skills

• NIL

Key Responsibilities

• Proactively monitoring project progress
• Resolving issues and initiating appropriate corrective action
• Creating reports and project documentation
• Analysing databases, doing quantitative and qualitative research
• Regularly participates in important projects or activities as a full contributing team member.
• Respond to customer queries in a timely manner.
• Update Project Management Workflow and Project document repository