Customer Care Executive

InfoWryt Solutions LLP; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

InfoWryt Solutions LLP in Bengaluru is seeking enthusiastic Call Center Advisors to join our healthcare-focused customer service and sales team. You will handle inbound and outbound calls, assist potential customers, and guide them through our services with a focus on bookings and customer satisfaction.

Ideal candidates will have strong English and Hindi skills, plus a regional language, and be comfortable working in rotational roster shifts to meet daily targets in a dynamic environment.

Qualifications

• Excellent communication in English, Hindi, and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• Willingness to work in rotational roster shifts.

Responsibilities

• Handle inbound and outbound calls with confidence and professionalism.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Skills

English

Hindi

Regional language

Sales aptitude

Customer service

Call center experience

Job description

About The Role

We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers.

Key Responsibilities

• Handle customer inquiries confidently and professionally over phone calls.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services/products.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per the roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Required Skills

• Excellent communication in English, Hindi, and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• High adaptability to work in a roster-based shift environment.
• Willingness to work in rotational shifts

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