Customer Care Executive

InfoWryt Solutions LLP; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

InfoWryt Solutions LLP in Mumbai is hiring enthusiastic Call Center Advisors to join our healthcare-focused customer service and sales team. You will handle inbound and outbound calls, assist potential customers, and aim to turn inquiries into bookings.

The role requires strong English and Hindi communication, comfort with regional language, and the ability to work in rotational shifts to meet daily targets and uphold service quality.

Qualifications

• Excellent communication in English, Hindi, and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• High adaptability to work in a roster-based shift environment.
• Willingness to work in rotational shifts

Responsibilities

• Handle customer inquiries confidently and professionally over phone calls.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services/products.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per the roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Skills

Communication skills

Interpersonal skills

Sales and service

Rotational shifts

Job description

About The Role

We are looking for enthusiastic and confident Call Center Advisors to join our dynamic team in the healthcare domain. As part of our customer service and sales team, you will handle inbound and outbound calls, providing support and assistance to potential customers.

Key Responsibilities

• Handle customer inquiries confidently and professionally over phone calls.
• Provide excellent service and convert hot leads into sales.
• Understand customer needs and guide them through services/products.
• Follow up with leads and maintain customer satisfaction.
• Work collaboratively in shifts as per the roster schedule.
• Handle calls and convert inquiries into bookings/sales.
• Meet daily targets and maintain high-quality standards.

Required Skills

• Excellent communication in English, Hindi, and a regional language.
• Strong interpersonal skills and confidence on calls.
• Ability to handle both sales and service interactions.
• High adaptability to work in a roster-based shift environment.
• Willingness to work in rotational shifts

Skills: customer,sales,bookings,communication,customer satisfaction,customer service,healthcare,hindi,english,call center advisor,call center,call center executive,customer care executive,cold calling