Customer Service Executive

Teleperformance (TP); Gurugram District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Cab facility provided

Job summary

Teleperformance is seeking a Customer Support Executive for Voice Process + Upselling in Gurgaon. You will handle inbound/outbound calls, resolve queries, and identify upsell opportunities while maintaining high customer satisfaction. The role requires a graduate with at least 6 months in customer support and comfort with night shifts.

The position offers a competitive package with location in Gurgaon-Downtown and cab facility for safe commuting.

Qualifications

• Graduate in any discipline.
• Minimum 6 months of experience in Customer Support, Voice Process, BPO, Customer Service, Sales, or Upselling.
• Excellent verbal communication and interpersonal skills.
• Comfortable working in night shifts.
• Basic computer knowledge and typing skills.
• Strong problem-solving and customer-handling abilities.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely manner.
• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Identify customer needs and recommend relevant products or services.
• Achieve upselling and cross-selling targets as assigned.
• Accurately document customer interactions and update records in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Meet performance metrics including productivity, quality, and customer satisfaction.

Skills

Verbal communication

Interpersonal skills

Typing

Problem solving

Education

Graduation (any discipline)

Job description

Job Title: Customer Support Executive - Voice Process + Upselling

Company: Teleperformance

Location: Gurgaon - Downtown

CTC: Up to ₹5 LPA

Shift: Night Shift (6:30 PM onwards)

Transportation: Both-side cab facility provided

Job Summary

Teleperformance is looking for dynamic and customer-focused professionals for the Voice Process team. The role involves handling customer interactions, resolving queries efficiently, and identifying opportunities to upsell products and services while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely manner.
• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Identify customer needs and recommend relevant products or services.
• Achieve upselling and cross-selling targets as assigned.
• Accurately document customer interactions and update records in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Meet performance metrics including productivity, quality, and customer satisfaction.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 6 months of experience in Customer Support, Voice Process, BPO, Customer Service, Sales, or Upselling.
• Excellent verbal communication and interpersonal skills.
• Comfortable working in night shifts.
• Basic computer knowledge and typing skills.
• Strong problem-solving and customer-handling abilities.

What We Offer

• Competitive salary package up to ₹5 LPA.
• Both-side cab facility for safe transportation.
• Opportunity to work with a global leader in customer experience management.
• Career growth and development opportunities.
• Dynamic and professional work environment.

Location

• Gurgaon - Downtown