CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Durgapur; On-site; INR 180,000 - 280,000; Full time

Job summary

Muthoot Fincorp Ltd. invites graduates in Durgapur to join our branch as a customer relations officer. You will interact with customers and prospects, promote our financial products, and support daily branch operations to ensure smooth service delivery.

The role emphasizes cross-selling, maintaining accurate records, and helping customers improve their financial well-being. Freshers or candidates with up to 1 year in lending/financial services are welcome.

Qualifications

• Freshers or 1 year in lending/financial services
• Graduate degree required
• Proficiency in local language and English

Responsibilities

• Ensure quality of business and branch operations through process adherence.
• Promote and maintain relationships with customers and prospects.
• Achieve productivity to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotions and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain records of daily transactions.
• Aim to improve customers’ financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services