CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Chitaipur; On-site; INR 170,000 - 250,000; Full time

Job summary

Muthoot Fincorp Ltd. in Uttar Pradesh, Chitaipur invites applications for a Graduate with freshers or up to 1 year in lending/financial services. The role focuses on process adherence, customer relations, and promoting lending products.

Responsibilities include handling daily transactions, maintaining records, and driving cross-sell/upsell opportunities while contributing to branch profitability and customer financial well-being.

Qualifications

• Knowledge of lending or financial services processes.
• Ability to cross-sell and upsell financial products.
• Business development and customer outreach abilities.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Consistently cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records related to daily transactions.
• Retain customers by contributing to improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services