CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Bhuj; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong is seeking a dynamic graduate to support branch operations in Gujarat. You will ensure process adherence, promote services, and help drive branch profitability through customer engagement and referrals.

Freshers or 1 year in lending/financial services will be considered. Strong communication in local language and English is required.

Qualifications

• Process knowledge/orientation required to adhere to banking/financial service processes.
• Ability to cross-sell and upsell products to customers.
• Develop and grow business through customer engagement and referrals.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality and efficiency of branch operations through adherence to processes.
• Promote products and services and cross-sell/upsell at every opportunity.
• Drive customer acquisition via promotional activities and referrals.
• Handle day-to-day transactions and valuables with accuracy and security.
• Maintain data and records of daily transactions for transparency.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services