Customer Service Executive

Enrich Property Developers; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Enrich Property Developers is seeking a proactive Customer Service Executive to manage customer inquiries, provide timely support, and ensure a high level of customer satisfaction.

The role involves responding to inquiries via phone, email, and other channels, resolving complaints, processing orders, and coordinating with internal departments to ensure timely service delivery.

Qualifications

• Bachelor's degree in any discipline.
• 13 years of customer service experience.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints and provide appropriate solutions.
• Process customer orders, quotations, and service requests.
• Maintain accurate customer records and documentation.
• Coordinate with internal departments to ensure timely service delivery.
• Follow up with customers to ensure issues are resolved.
• Prepare customer service reports and maintain service standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Organizational skills

Team player

Attention to detail

Education

Bachelor's degree in any discipline

Tools

Microsoft Office

Job description

Job Summary:

We are looking for a proactive and customer-focused Customer Service Executive to manage customer inquiries, provide timely support, and ensure a high level of customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, and other communication channels.

Resolve customer complaints and provide appropriate solutions.

Process customer orders, quotations, and service requests.

Maintain accurate customer records and documentation.

Coordinate with internal departments to ensure timely service delivery.

Follow up with customers to ensure issues are resolved.

Prepare customer service reports and maintain service standards.

Requirements:

Bachelor's degree in any discipline.

13 years of customer service experience.

Good communication and interpersonal skills.

Proficiency in Microsoft Office applications.

Ability to multitask and work in a fast-paced environment.

Strong problem-solving and organizational skills.

Preferred Skills:

Customer-oriented mindset.

Attention to detail.

Team player with a positive attitude.