Customer Service Executive

Tashe Power India Pvt Ltd; Gurugram District; Hybrid; INR 260,000 - 420,000; Full time

Job summary

Tashe Power India Pvt Ltd in Gurugram is seeking a proactive Customer Service Executive to manage both B2C and B2B interactions across calls, WhatsApp, email and other channels. You will maintain professionalism and clear communication while handling multiple queries efficiently.

The role emphasizes order coordination with operations, issue resolution, and accurate record-keeping of interactions and transactions.

Qualifications

• Excellent spoken and written English (clear, confident communication).
• Strong Excel skills for basic to intermediate data tracking and reporting.
• Ability to multitask and manage high volumes of queries.
• Strong problem-solving skills and attention to detail.
• Prior experience in customer service or client handling is a plus.

Responsibilities

• Handle customer queries via calls, WhatsApp, email, and other channels.
• Manage and support B2B client relationships, including order coordination and issue resolution.
• Resolve customer complaints efficiently with a solution-oriented approach.
• Coordinate with operations/logistics teams for smooth order fulfilment.
• Maintain accurate records of customer interactions and transactions.
• Handle multiple conversations simultaneously with clarity and speed.

Skills

Communication

Multitasking

Problem Solving

Customer Service

B2B/B2C

Client Handling

English Proficiency

Tools

Excel

Job description

We are looking for a proactive and well-spoken Customer Service Executive to manage both B2C and B2B customer interactions. The ideal candidate should be comfortable handling multiple queries across channels while maintaining a high standard of communication and professionalism.

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, email, and other channels
• Manage and support B2B client relationships, including order coordination and issue resolution
• Resolve customer complaints efficiently with a solution-oriented approach
• Coordinate with operations/logistics teams for smooth order fulfilment
• Maintain accurate records of customer interactions and transactions
• Handle multiple conversations simultaneously with clarity and speed

Requirements:

• Excellent spoken and written English (clear, confident communication)
• Strong Excel skills (basic to intermediate data tracking, reports, etc.)
• Ability to multitask and manage high volumes of queries
• Strong problem-solving skills and attention to detail
• Prior experience in customer service or client handling is a plus