Customer Relation Executive - Tourism Industry - Thoraipakkam

Sanvi Engineering And Business Consulting Solutions

Chennai

On-site

INR 300,000 - 600,000

Full time

14 days+

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Job summary

A leading tourism brand is hiring a Customer Relation Executive in Thoraipakkam, Chennai. The role focuses on building customer relationships, handling inquiries, and enhancing customer satisfaction. Ideal candidates will possess a Bachelor's degree in Hospitality or a related field, and have strong communication skills along with a passion for the tourism industry.

Qualifications

Prior experience in customer service or sales role within tourism.
Familiarity with industry regulations and compliance standards.
Enthusiasm for travel and passion for exceptional customer service.

Responsibilities

Managing customer inquiries via phone, email, and in-person.
Assisting customers in booking reservations and addressing complaints.
Developing promotional strategies to attract and retain customers.

Skills

Excellent communication skills

Interpersonal abilities

Problem-solving skills

Customer-centric mindset

Knowledge of travel destinations

Education

Bachelor's degree in Hospitality Management

Tools

MS Office

Customer management software

Reservation and booking systems

Job description

Customer Relation Executive - Tourism Industry - Thoraipakkam

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Sanvi Engineering And Business Consulting Solutions provided pay range

This range is provided by Sanvi Engineering And Business Consulting Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are hiring Customer Relation Executive for a leading Tourism Brand

Overview

The Customer Relation Executive plays a crucial role in the tourism industry as they are responsible for building and maintaining long-term relationships with customers. Their primary focus is on ensuring customer satisfaction, handling customer inquiries, and providing information about travel packages and services. This role is vital for fostering positive customer experiences and promoting customer loyalty within the tourism sector.

Key Responsibilities

Managing customer inquiries and concerns via phone, email, and in-person interactions
Providing detailed information about travel packages, itineraries, and destination options
Assisting customers in booking reservations, flights, accommodations, and transportation
Addressing customer complaints and resolving issues in a timely and efficient manner
Developing and maintaining strong relationships with existing and potential customers
Collaborating with internal teams to ensure seamless customer experiences
Collecting and updating customer information in the database
Monitoring customer feedback and implementing improvements based on insights
Developing promotional strategies to attract new customers and retain existing ones
Ensuring compliance with industry regulations and standards
Preparing reports on customer feedback, satisfaction, and trends
Participating in training and development programs to enhance skills and knowledge
Keeping abreast of industry trends and competitive offerings
Contributing to the development of marketing materials and campaigns
Attending industry events and conferences to network and promote services

Required Qualifications

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
Prior experience in a customer service or sales role within the tourism or hospitality industry
Excellent communication skills, both written and verbal
Strong interpersonal abilities and a customer-centric mindset
Proficiency in using reservation and booking systems
Knowledge of popular travel destinations, attractions, and travel trends
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills with a focus on delivering effective solutions
Understanding of customer relationship management principles
Ability to work flexible hours, including weekends and holidays
Knowledge of foreign languages is a plus
Familiarity with industry regulations and compliance standards
Attention to detail and accuracy when handling customer information and bookings
Proficiency in MS Office and customer management software
Enthusiasm for travel and a passion for providing exceptional customer service

Work Location: Thoraipakkam, Chennai.

Immediate Joiners Are Preferred.

For more details contact us at 9176033506/9791033506.

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Seniority level