Customer Service Executive

Skechers; Mumbai; On-site; INR 280,000 - 420,000; Full time

Job summary

Skechers in Mumbai seeks a customer service representative to handle inbound and outbound calls in a professional and courteous manner. You will address queries related to Skechers products, services, orders and payments.

You will resolve complaints, maintain accurate CRM records, follow up to ensure timely resolutions, and collaborate with internal teams to improve satisfaction while upholding confidentiality and company policies.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Address customer queries related to products, services, orders, payments, and other concerns.
• Resolve customer complaints efficiently or elevate complex issues to the relevant team.
• Maintain accurate records of customer interactions in the CRM/system.
• Follow up with customers to ensure timely resolution of their concerns.
• Meet daily productivity and quality targets, including call handling and customer satisfaction.
• Coordinate with internal teams to resolve customer issues promptly.
• Maintain confidentiality of customer information and comply with company policies.
• Identify opportunities to improve customer satisfaction and provide feedback to management.

Job description

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Address customer queries related to products, services, orders, payments, and other concerns.
• Resolve customer complaints efficiently or elevate complex issues to the relevant team.
• Maintain accurate records of customer interactions in the CRM/system.
• Follow up with customers to ensure timely resolution of their concerns.
• Meet daily productivity and quality targets, including call handling and customer satisfaction.
• Coordinate with internal teams to resolve customer issues promptly.
• Maintain confidentiality of customer information and comply with company policies.
• Identify opportunities to improve customer satisfaction and provide feedback to management.