Customer Service Executive

Tata Capital; Ajmer; On-site; INR 200,000 - 300,000; Full time

Job summary

Tata Capital in Ajmer, Rajasthan is seeking a customer service professional to handle inquiries across multiple channels, resolve issues professionally, and ensure courteous interactions. You will process and manage requests, maintain accurate records, and collaborate with internal teams to improve satisfaction.

When complex problems arise, you will escalate to senior management as needed. The role emphasizes efficient, friendly service and contributing to a positive customer experience for Tata

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalate complex customer issues to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escape complex customer issues to senior management when necessary.