Customer Service Executive

FyerX - Your Trusted Marketing Partner; Bengaluru; On-site; INR 200,880 - 279,000; Full time

Job summary

A car rental company in Bengaluru seeks a Customer Service Executive to manage customer inquiries and provide exceptional support. This full-time position is ideal for both freshers and experienced candidates. Responsibilities include handling calls, explaining rental options, and building customer relationships. The role requires proficiency in English, Hindi, and Kannada. The salary package ranges from ₹18,000 to ₹25,000 per month depending on experience.

Qualifications

• Freshers and experienced candidates both welcome.
• Experience in calling, customer support, tele-sales, or customer service is an added advantage.
• Proficiency in English, Hindi, and Kannada is mandatory.

Responsibilities

• Handle inbound and outbound calls professionally to address customer queries and process bookings.
• Manage customer objections and convert inquiries into confirmed bookings.
• Build positive customer relationships and maintain high satisfaction levels.

Skills

Strong verbal and written communication skills

Basic computer knowledge

Ability to handle high-volume customer interactions

Job description

Role

Customer Service Executive

Company

Onroadz Car Rentals Private Limited

Location

HSR Layout, 27th Main Road, Bangalore

Salary Package

• Fresher: ₹18,000 per month
• Experienced: Up to ₹25,000 per month (Approximately 3.5LPA)

Overview

We are looking for a skilled and customer-focused Telecaller/Customer Support Executive to join our growing team. You will handle customer inquiries, manage booking operations, and provide exceptional support to our self‑drive car rental clients. This role is perfect for both freshers and experienced professionals seeking growth in a dynamic customer service environment.

Key Responsibilities

• Handle inbound and outbound calls professionally to address customer queries and process bookings.
• Explain self‑drive car rental options, packages, and pricing to prospective customers.
• Provide accurate information about vehicle availability, rental terms, and booking procedures.
• Manage customer objections and convert inquiries into confirmed bookings.
• Coordinate with the sales team and branch locations to ensure smooth operations and timely service delivery.
• Maintain accurate and organized call logs, follow‑up records, and customer interaction notes.
• Ensure compliance with company communication standards and customer service protocols.
• Deliver polite, professional, and courteous service at all times.
• Build positive customer relationships and maintain high satisfaction levels.
• Handle high‑volume customer interactions with patience and efficiency.

Requirements

• Freshers and experienced candidates both welcome.
• Experience in calling, customer support, tele‑sales, or customer service is an added advantage.

Language Proficiency (Any 3 Mandatory)

• English (mandatory)
• Hindi (mandatory)
• Kannada (mandatory)
• Tamil (preferred)
• Telugu (preferred)

Note: Candidates proficient in more languages will be given higher preference.

Required Skills & Competencies

• Strong verbal and written communication skills.
• Basic computer knowledge and ability to work with CRM/calling software.
• Ability to handle high‑volume customer interactions efficiently.
• Professional demeanor with a customer‑first attitude.
• Excellent listening skills and attention to detail.
• Ability to work in a fast‑paced environment and meet performance targets.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Business Development

Industry

Motor Vehicle Manufacturing