Senior Executive

International Travel House Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

International Travel House Limited (ITH) in Bengaluru is seeking a Senior Executive - Operations for our Car Rental Division to ensure smooth mobility and exceptional customer service. You will oversee bookings, fleet allocation, and operational records, coordinating with branches to deliver seamless rental experiences.

The role requires 4–7 years of relevant experience in car rental operations or mobility services, with strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• Graduate degree required.
• 4-7 years of relevant car rental operations experience.
• Experience in fleet management or mobility services preferred.

Responsibilities

• Create an exceptional rental experience by maximizing service opportunities for every customer.
• Handle customer inquiries regarding vehicle availability, pricing, and rental requirements.
• Coordinate and manage bookings received from clients and branch offices.
• Ensure timely vehicle allocation and smooth handover to clients without delays.
• Manage customer communication through calls, emails, and booking updates.
• Generate and maintain duty slips and operational records through company software.
• Handle customer concerns and complaints professionally while maintaining high service standards.
• Recommend suitable vehicle options, fleet services, and value-added offerings based on customer requirements.

Skills

Strong communication

Interpersonal skills

Customer service

Education

Graduate

Job description

International Travel House Limited (ITH) is looking for an experienced Senior Executive - Operations to join our Car Rental Division (CRD) in Bengaluru.

If you are passionate about customer service, operations management, and delivering seamless mobility solutions, we would love to hear from you.

Key Responsibilities

• Create an exceptional rental experience by maximizing service opportunities for every customer.
• Handle customer inquiries regarding vehicle availability, pricing, and rental requirements.
• Coordinate and manage bookings received from clients and branch offices.
• Ensure timely vehicle allocation and smooth handover to clients without delays.
• Manage customer communication through calls, emails, and booking updates.
• Generate and maintain duty slips and operational records through company software.
• Handle customer concerns and complaints professionally while maintaining high service standards.
• Recommend suitable vehicle options, fleet services, and value-added offerings based on customer requirements.

Eligibility Criteria

• Graduate
• 4-7 years of relevant experience in car rental operations, fleet management, vehicle leasing, transportation services, or mobility solutions.
• Strong communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced operational environment and manage multiple priorities effectively.
• Only candidates from the Car Rental Industry or those having direct and relevant experience in Car Rental Operations, Fleet Management, Vehicle Leasing, Ground Transportation, or Mobility Services should apply.
• Applications from candidates without relevant car rental industry experience will not be considered.

Job Type: Full-Time

Experience: 4-7 Years