Customer Service Executive

Royaloak Incorporation; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Royaloak Incorporation in Bengaluru seeks a Telecalling Team Lead to drive sales and lead generation. You will develop calling strategies, scripts, and follow-up processes, while monitoring KPIs and coaching the team to improve productivity and conversion rates.

You will train, mentor, and motivate staff, coordinate with Sales and Marketing for campaigns, and prepare MIS reports and dashboards. Handling escalations and driving process improvements will also be key parts of the role.

Qualifications

• Experience in telecalling/sales environments.
• Strong leadership and coaching abilities.
• Ability to analyze metrics and prepare reports.

Responsibilities

• Lead and manage the telecalling team to achieve sales and lead generation targets.
• Develop calling strategies, scripts, and follow-up processes.
• Monitor KPIs, call quality, productivity, and conversion rates.
• Train, mentor, and motivate team members.
• Coordinate with Sales and Marketing for campaigns and lead closures.
• Prepare MIS reports and performance dashboards.
• Handle customer escalations and ensure high customer satisfaction.
• Drive continuous process improvements and team engagement.

Skills

Telecalling team leadership

Sales target achievement

Call strategy development

KPI monitoring

Training and mentoring

Campaign coordination

MIS reporting

Customer satisfaction

Process improvement

Job description

Role & responsibilities

Key Responsibilities

• Lead and manage the telecalling team to achieve sales and lead generation targets.
• Develop calling strategies, scripts, and follow-up processes.
• Monitor KPIs, call quality, productivity, and conversion rates.
• Train, mentor, and motivate team members.
• Coordinate with Sales and Marketing for campaigns and lead closures.
• Prepare MIS reports and performance dashboards.
• Handle customer escalations and ensure high customer satisfaction.
• Drive continuous process improvements and team engagement.

Preferred candidate profile