Tele Sales Executive

Lamose Infra; Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

Lamose Infra is seeking a customer support executive in Gurugram to handle queries via phone, email and chat, providing accurate product information and meeting daily sales targets with professional communication.

The role requires 0–3 years in BPO and strong written and verbal communication, with proficiency in email, chat support, and semi-voice processes. Collaboration with the team and CRM record-keeping are essential.

Qualifications

• 0-3 years of experience in BPO industry or related field (telecalling/telemarketing).
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in email processing, email writing, email support, chat support, semi voice processes.
• Ability to work on blended processes including domestic process & international process.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Meet daily targets set by the company for sales performance metrics such as call handling time, conversion rates, etc.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Skills

Excellent communication

Email processing

Chat support

Semi-voice processes

Blended processes

BPO experience

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Meet daily targets set by the company for sales performance metrics such as call handling time, conversion rates, etc.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 0-3 years of experience in BPO industry or related field (telecalling/telemarketing).
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in email processing, email writing, email support, chat support, semi voice processes.
• Ability to work on blended processes including domestic process & international process.

• Hr-8920783548