CUSTOMER SERVICE / COLLECTIONS EXECUTIVES

Vrinda International; Mumbai Suburban; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

Vrinda International in Mumbai's Malad area is seeking a Customer Service and Collections Executive to maintain client satisfaction and support collections efforts. The role involves handling high-volume inquiries, performing payment follow-ups, and ensuring accurate records across systems.

You will communicate professionally via voice and chat, demonstrate empathy, and adapt quickly to changing priorities in a fast-paced environment while upholding the company's service standards.

Qualifikationen

• Minimum of one year of relevant work experience in customer service or collections roles.
• Proficiency in basic computer operations and typing speed suitable for data entry.
• Strong multitasking abilities and adaptability to dynamic work requirements.
• Excellent active listening and professional communication with customers.
• Experience in payment follow-ups and collections tasks.
• Ability to handle voice and chat support effectively.

Aufgaben

• Manage high-volume customer interactions through voice and chat channels.
• Execute payment follow-up activities to support collections processes.
• Demonstrate active listening to understand customer concerns.
• Update records and navigate internal systems with basic computer skills.
• Adapt quickly to changing priorities in a fast-paced environment.
• Facilitate communication between clients and the organization to resolve issues.

Kenntnisse

Active listening

Multitasking

Typing speed

Data entry

Voice & chat support

Customer service

Jobbeschreibung

CUSTOMER SERVICE / COLLECTIONS EXECUTIVES

Malad, Western Mumbai, India | Posted on 10/26/2026

Job Description

Summary

We are seeking a dedicated Customer Service and Collections Executive to join our team, playing a pivotal role in maintaining client satisfaction and ensuring timely financial resolutions. This position is central to our operations, requiring an individual who can effectively manage diverse customer interactions, resolve inquiries with professionalism, and support the collections process. The ideal candidate will serve as the primary point of contact for clients, addressing their needs efficiently while upholding the company's standards of service and integrity.

Responsibilities

• Manage high-volume customer interactions through voice and chat channels, ensuring prompt and accurate responses to inquiries.
  
• Execute payment follow-up activities and provide dedicated support for collections processes to maintain healthy account statuses.
  
• Demonstrate strong active listening skills to understand customer concerns and handle queries with patience and empathy.
  
• Utilize basic computer and typing capabilities to update records, process requests, and navigate internal systems efficiently.
  
• Adapt quickly to changing priorities and multitask effectively in a fast-paced environment.
  
• Apply problem-solving techniques to address customer issues and facilitate smooth communication between clients and the organization.
  

Requirements

Requirements:

• Minimum of one year of relevant work experience in customer service or collections roles.
  
• Proficiency in basic computer operations and typing speed suitable for data entry and digital communication.
  
• Strong capability in multitasking and adapting to dynamic work requirements.
  
• Excellent active listening skills paired with the ability to handle customers professionally.
  
• Demonstrated patience and a commitment to maintaining professional communication standards.
  
• Solid experience in managing customer service tasks, including query resolution and payment follow-ups.
  
• Competence in providing voice and chat support while effectively communicating and solving problems.