CUSTOMER SERVICE / COLLECTIONS EXECUTIVES

Vrinda International; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

Vrinda International in Malad, Mumbai seeks a dedicated Customer Service and Collections Executive to safeguard client satisfaction and timely financial resolutions. You will be the primary contact for clients, handling inquiries and payments while upholding service standards.

You will manage high-volume interactions via voice and chat, perform payment follow-ups, and support internal systems with accurate data entry.

Qualifications

• Minimum of one year of relevant work experience in customer service or collections.
• Proficiency in basic computer operations and typing speed for data entry.
• Strong multitasking abilities and adaptability to changing requirements.
• Excellent active listening and professional communication with customers.
• Experience with voice and chat support and payment follow-ups.

Responsibilities

• Handle high-volume customer interactions via voice and chat channels.
• Perform payment follow-up activities and support collections processes.
• Demonstrate strong active listening to understand customer concerns.
• Update records and navigate internal systems efficiently.
• Multitask effectively in a fast-paced environment.
• Resolve queries and facilitate communication between clients and the organization.

Skills

Customer service

Collections experience

Active listening

Multitasking

Typing speed

Job description

CUSTOMER SERVICE / COLLECTIONS EXECUTIVES

Malad, Western Mumbai, India | Posted on 10/26/2026

Job Description

Summary

We are seeking a dedicated Customer Service and Collections Executive to join our team, playing a pivotal role in maintaining client satisfaction and ensuring timely financial resolutions. This position is central to our operations, requiring an individual who can effectively manage diverse customer interactions, resolve inquiries with professionalism, and support the collections process. The ideal candidate will serve as the primary point of contact for clients, addressing their needs efficiently while upholding the company's standards of service and integrity.

Responsibilities

• Manage high-volume customer interactions through voice and chat channels, ensuring prompt and accurate responses to inquiries.
  
• Execute payment follow-up activities and provide dedicated support for collections processes to maintain healthy account statuses.
  
• Demonstrate strong active listening skills to understand customer concerns and handle queries with patience and empathy.
  
• Utilize basic computer and typing capabilities to update records, process requests, and navigate internal systems efficiently.
  
• Adapt quickly to changing priorities and multitask effectively in a fast-paced environment.
  
• Apply problem-solving techniques to address customer issues and facilitate smooth communication between clients and the organization.
  

Requirements

Requirements:

• Minimum of one year of relevant work experience in customer service or collections roles.
  
• Proficiency in basic computer operations and typing speed suitable for data entry and digital communication.
  
• Strong capability in multitasking and adapting to dynamic work requirements.
  
• Excellent active listening skills paired with the ability to handle customers professionally.
  
• Demonstrated patience and a commitment to maintaining professional communication standards.
  
• Solid experience in managing customer service tasks, including query resolution and payment follow-ups.
  
• Competence in providing voice and chat support while effectively communicating and solving problems.