Collections Executive

Global Services; Thane; On-site; INR 167,000 - 279,000; Full time

Job summary

Global Services in Maharashtra seeks a motivated Collections Executive to manage outbound calls, collect overdue payments, and maintain positive customer relations. Fluency in Gujarati is essential to interact with a diverse client base in the Thane region.

The role emphasizes clear communication, record-keeping, and collaboration with the team to meet monthly collection targets, while providing feedback on customer trends to improve processes.

Qualifications

• Strong telesales and telecalling skills.
• Proficiency in Gujarati to communicate with clients.
• Experience in outbound call center operations is preferred.
• Ability to handle customer objections and negotiate payment plans.
• Excellent organizational skills and attention to detail.

Responsibilities

• Conduct outbound calls to clients to follow up on overdue accounts and collect payments.
• Maintain accurate records of all interactions and transactions in the company database.
• Resolve customer inquiries and issues related to collections in a professional manner.
• Collaborate with team members to achieve monthly collection targets.
• Provide feedback to management on customer trends and potential issues.

Skills

Telesales

Gujarati language

Outbound calling

Negotiation

Organization

Job description

We are seeking a motivated and dynamic Collections Executive to join our team in Maharashtra. The ideal candidate will be responsible for managing outbound calls to clients, ensuring timely collections of outstanding payments, and maintaining positive relationships with customers. This role requires excellent communication skills, particularly in Gujarati, as you will be interacting with a diverse clientele.

Key Responsibilities

• Conduct outbound calls to clients to follow up on overdue accounts and collect payments.
• Maintain accurate records of all interactions and transactions in the company database.
• Resolve customer inquiries and issues related to collections in a professional manner.
• Collaborate with team members to achieve monthly collection targets.
• Provide feedback to management on customer trends and potential issues.

Required Skills

• Strong telesales and telecalling skills.
• Proficiency in Gujarati to effectively communicate with clients.
• Experience in outbound call center operations is preferred.
• Ability to handle customer objections and negotiate payment plans.
• Excellent organizational skills and attention to detail.