Customer service (Chat)

TP; Jaipur; On-site; INR 250,000 - 450,000; Full time

Job summary

TP Jaipur is hiring for a customer support role focused on email and chat interactions with international clients. You will resolve queries, process transactions, and maintain records in CRM software, ensuring timely and accurate responses.

The role requires 0-3 years of experience in non-voice support, excellent written communication, and willingness to work rotational shifts including evenings and weekends. Join a dynamic, process-driven team in India.

Qualifications

• 0-3 years of experience in an international non-voice process environment (email/chat).
• Strong communication skills for effective interaction with customers over digital platforms.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.

Responsibilities

• Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process transactions, answer questions about products/services, and address issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Communication skills

Customer support

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process transactions, answer questions about products/services, and address issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in an international non-voice process environment (email/chat).
• Strong communication skills for effective interaction with customers over digital platforms.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.