Customer Support- Chat Process- Jaipur

TP; Jaipur; On-site; INR 240,000 - 420,000; Full time

Job summary

TP in Jaipur is hiring a customer support executive (non-voice). You will assist customers via email and chat, resolve queries, process transactions, and maintain records in the CRM system to ensure smooth service.

The role requires strong written communication, basic MS Office skills, and flexibility to work rotational shifts including evenings and weekends. Prior experience is helpful but not mandatory.

Join a supportive team and contribute to timely responses and high customer satisfaction.

Qualifications

• 0–10 years of experience in a non-voice customer support role.
• Good written communication for email/chat interactions.
• Willingness to work rotational shifts including evenings/weekends.

Responsibilities

• Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process transactions, answer questions about products/services, and address issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Communication skills

Customer service

Email/chat interaction

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process transactions, answer questions about products/services, and address issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in a similar role (non-voice process).
• Good communication skills for effective interaction with customers via email/chat.
• Ability to work on rotational shifts including evenings/weekends as per business requirements.
• Basic knowledge of computer applications such as MS Office Suite.