Chat Support Executive | International

Talent Acquaintance; Greater Noida; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a proactive customer support professional to join our chat-based service team in India. The role focuses on delivering outstanding assistance to customers, resolving inquiries, and maintaining accurate interaction records in our CRM system.

The ideal candidate demonstrates excellent written and verbal communication, strong problem-solving abilities, and the capacity to multitask in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with ability to articulate complex ideas clearly.
• Strong problem-solving skills and ability to think critically and creatively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support

Written communication

Verbal communication

Problem-solving

Teamwork

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.