Customer Service Executive Voice & Chat

Gratitude India Pvt Ltd; Kolkata District, Howrah; On-site; INR 240,000 - 450,000; Full time

Job summary

Gratitude India Pvt Ltd in Kolkata is seeking a Customer Experience Executive to manage inbound/outbound voice calls, respond to webchats, and handle customer queries with professionalism. The role also provides back-office support and billing/service inquiries.

Ideal candidates have 1–6 years in Customer Service, Voice Process, Chat Support, BPO or International Customer Support, with excellent English communication, typing speed and strong complaint-handling skills.

Qualifications

• 1–6 yrs in Customer Service, Voice Process, Chat Support, BPO or International Customer Support.
• Excellent English communication, typing, complaint handling and basic computer skills.

Responsibilities

• Handle inbound/outbound voice calls
• Respond to webchat
• Address customer complaints
• Handle billing/service queries
• Provide back-office support

Skills

Excellent English

Customer service

Multitasking

Communication

Job description

Customer Experience Executive handling inbound/outbound voice, webchat, customer complaints, billing/service queries and back-office support. Excellent English, customer service, multitasking and communication skills required.

Required Candidate profile

1–6 yrs in Customer Service, Voice Process, Chat Support, BPO or International Customer Support. Excellent English communication, typing, complaint handling and basic computer skills.