Process Associate Digital (Webchat and Email)

Gratitude India Pvt Ltd; Kolkata District; On-site; INR 630,000 - 770,000; Full time

Job summary

Gratitude India Pvt Ltd in Kolkata seeks a Hiring Process Associate – Digital to manage web chat and email support for international customers. The ideal candidate has 3–8 years of experience in digital customer service and demonstrates strong written English and multitasking abilities.

This role requires flexibility with rotational and night shifts. The company offers a total compensation of up to 7 LPA and opportunities to work with diverse clients in a fast-paced service environment.

Qualifications

• 3–8 years in international digital customer service with strong web chat/email skills.
• Excellent written English and multitasking experience.

Responsibilities

• Provide web chat and email support to international customers.
• Handle billing, complaints, and retention activities as needed.
• Ensure compliance and accurate documentation in CRM.

Skills

Written English

Customer service

Tools

CRM

Job description

Hiring Process Associate – Digital in Kolkata for web chat/email support. Requires 3–8 years’ experience, strong written English and customer-service skills. CTC up to 7 LPA. Rotational/night shifts. Ex-TCS employees ineligible.

Required Candidate profile

3–8 years in international digital customer service with strong web chat/email skills. Excellent written English, billing, complaints, retention, CRM, compliance and multitasking experience.